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Messages posted by: EA_Panoptico
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C&C 3 / Kane's Wrath Help » registration server down » Go to message
Hi Guys,

I just wanted to chime in here and say that we are aware of the problem and are looking into it. I will write back when I have an update for everyone.

Sorry for the inconvenience. Thanks for your patience.

-Panoptico-
EA Forums Specialist
C&C 3 / Kane's Wrath Help » Kane's Wrath Connectivity » Go to message
LLCNight,

You may find this FAQ article helpful:
http://help.commandandconquer.com/cgi-bin/eacandc.cfg/php/enduser/std_adp.php?p_faqid=14564&p

-Panoptico-
EA Forums Specialist
Red Alert 3 Help » Invalid Serial Key » Go to message
kennyha,

We have been seeing a lot of problems like this recently. Your best bet is to open up a support ticket and see what they can find (they have better tools for looking at accounts than I do, and they should be able to get you taken care of). You can open up a support ticket by going to http://support.ea.com/ and clicking on email us.

-Panoptico-
EA Forums Specialist
Red Alert 3 Help » cant login to the game » Go to message
novemberstorm,

Do you receive a particular error message when you try to log in? Do you receive this error message when you launch the game? When you try to play online?

If the game crashes when you try to launch please post a DXDiag for us to review. You can find instructions on how to run a DXDiag here:
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=21325

-Panoptico-
EA Forums Specialist
Red Alert 3 Help » "limited installs for 1 registration code?" » Go to message
Citrall,

If you have not received a response in over 3 days post or PM me your incident number and I will make sure it gets handled by the right people.

-Panoptico-
EA Forums Specialist
Red Alert 3 Help » SUMONE PLX HELP ME » Go to message
You can find instructions on how to run a DXDiag here:
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=21325

-Panoptico-
EA Forums Specialist
C&C 3 / Kane's Wrath Help » Problems with my account » Go to message
Sarxyll,

If you want, you can also PM me your CD Key and any email address you might have used to originally register the game and I will investigate. Also, please place a link to this thread in your PM. I handle a lot of cases like this, and it helps me keep everything in order

Thanks!
C&C 3 / Kane's Wrath Help » I´m in a game and lose connection from the game, help. » Go to message
Erik333,

You may find this FAQ article helpful:
http://help.commandandconquer.com/cgi-bin/eacandc.cfg/php/enduser/std_adp.php?p_faqid=14564&p

Thanks!
Red Alert 3 Help » I cannot connect but I have been able to before » Go to message
I said this in another thread, but I will say it here as well. If anybody has not received a response back from support in several days, then PM me the incident number and I will make sure it gets into the hands of the right people.

Thanks!
Red Alert 3 Help » [Error] "The specified code has already been used by another account." » Go to message
No problem phoenixsc18. Glad I could help

If anyone else has gone a long time (more than 3 days) without a response from support on your issue, then post or PM me your incident number and I will make sure it gets handled by the right people.

Thanks!
Red Alert 3 Help » [Error] "The specified code has already been used by another account." » Go to message
@phoenixsc18, shinyary2, theprogram00 - I just wanted you to know that I bumped your support ticket up to our highest level support team. It may take them a couple of days to get to it, but they should get you fixed soon. If you don't hear anything back in a few days, PM me back again with the incident number and I will check on the status for you.

Thanks!
Red Alert 3 Help » I cannot connect but I have been able to before » Go to message
energetyk,

You may want to give support a couple of days to respond to your issue (as things tend to slow down around here a bit around the holidays). If you don't hear anything back in a few days, then PM me your incident number and I will see about expediting your request.

Thanks!
Red Alert 3 Help » Registration key = SecuROM? » Go to message
looloo1234,

I was unable to pull up your account information, so at this point I think your best bet is to open up a support ticket and see what they can find (they have better tools for looking at accounts than I do, and they should be able to get you taken care of). You can open up a support ticket by going to http://support.ea.com/ and clicking on email us. Make sure to mention that this is an account issue and not a technical one.

Thanks!
Red Alert 3 Help » I cannot connect but I have been able to before » Go to message
RedAlert2008,

You're right, it probably was the maintenance. I must have overlooked what day of the week it was

Thanks for clearing that up.
Red Alert 3 Help » Registration key = SecuROM? » Go to message
looloo1234,

If you lost your registration code and need me to look it up, please PM me any email address you might have used to originally register the game and I will investigate. Also, please place a link to this thread in your PM. I handle a lot of cases like this, and it helps me keep everything in order

Thanks!
 
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